Functions of management
🔹 System Approach of Planning
The System Approach of Planning divides the planning process into 4 Phases:
- Objectives – Clearly defined goals or targets that the organization intends to achieve.
- Policies – General guidelines that govern decision-making.
- Plans – Specific actions to achieve objectives within a defined timeframe.
- Procedures – Detailed, step-by-step instructions for recurring activities.
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🔸 Types of Planning;
Contingency Planning; It involves preparing for future uncertainties or unexpected changes by identifying potential problems and developing alternative solutions in advance.
- Prepares the organization for unexpected events.
- Also called “What-if planning”.
- g. Backup power plan in case of system failure.
 Managerial Planning (Micro-Level Planning); Focuses on integrating and managing resources (men, materials, money, machines) efficiently to meet the organization’s objectives at the unit or department level.
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Decision Making – Core of Planning
Decision-making is the central activity of planning and refers to selecting the best course of action among alternatives.
- The ability to make quick and sound decisions is termed Social Insight.
- Delegation: The vesting of decision-making authority in a subordinate by a superior.
Steps in Decision-Making Process
- Recognizing the problem
- Analyzing the problem
- Generating alternatives
- Evaluating alternatives
- Choosing the best alternative
- Implementing and verifying the decision
Types of Decision-Making
Type | Characteristics |
Programmed Decision | Structured, routine, governed by rules/policies. Taken by lower management. |
Non-Programmed Decision | Unstructured, novel, strategic. Taken by top management. |
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Organizing; “Establishing an intentional structure of roles for individuals in an organization” — (SRF 2017)
🔹 Principles of Organizing (by Marshall)
- Unity of Command – One subordinate should receive orders from one superior only.
- Scalar Chain – Line of authority from top to bottom.
- Span of Control – Number of subordinates a manager can effectively supervise.
🔹 Wide span is more effective with clear policies and experienced personnel.
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Delegation of Authority
- Conferring authority from superior to subordinate to carry out assigned duties effectively.
- Assigning responsibility + granting authority = Accountability
- Leads to empowerment, specialization, and efficiency
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Staffing; “Staffing is the process of selecting, developing, and maintaining personnel to fulfill organizational goals.”
🔹 Activities Under Staffing
- Recruitment
- Promotion
- Separation
Steps in Staffing:
Stage | Description |
HR Planning | Identify future personnel needs |
Job Analysis | Understand job duties (Job Description + Specification) |
Recruitment | Attracting potential candidates |
Selection | Choosing the most suitable candidate |
Training | Improve skills and knowledge |
Placement | Assign the selected person to the most suitable position |
Promotion | Upgrading to a higher post |
Appraisal | Evaluating performance and potential |
📌 Note: Staffing bridges the gap between Organizing and Controlling.
- Recruitment Process
- Identify vacancy
- Prepare job description
- Advertise vacancy
- Manage response
- Shortlist applications
- Arrange interviews
- Conduct interviews and make selection
- c) Selection; Choosing individuals with the right qualifications and aptitude.
- d) Training and Development (ARS Mains 2016); Enhancing employees’ skills and preparing them for greater responsibilities.
- e) Placement; Assigning the right person to the right job at the right time.
- f) Promotion; Movement within the organization to higher responsibilities and authority.
- g) Performance Appraisal; Systematic evaluation of an employee’s performance and potential for growth.
 Staffing supports leading and controlling and is closely linked with organizing.
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Directing; “Directing involves guiding, supervising, motivating, and leading subordinates to achieve organizational goals.”
Directing is the heart of management functions.
🔹 Elements of Directing
- Leadership
- Motivation
- Supervision
- Communication
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Coordinating; “The process of harmonizing the activities and efforts of different departments and individuals toward a common goal.”
It involves integration and synchronization to avoid conflicts and duplication of work.
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Reporting; “Keeping higher authorities and subordinates informed through records, research, and inspection.”
- Reporting helps in controlling and tracking progress.
- It is an integral part of budgetary and extension programs.
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💰 Budgeting; “The formulation of plans for a given future period in numerical terms.”
Definition of Budget: A statement of expected results expressed in monetary or numerical terms for a specific period.
Budgeting as a Planning Tool; It is the principal instrument of planning, enabling resource allocation based on past and future projections.
🔹 Types of Budgeting Approaches:
Type | Description |
i) Historical Data-Based | Based on last year’s figures with some adjustments for the coming year. |
ii) Zero-Based Budgeting | Every expense must be justified based on program priorities. |
iii) MBO System (Management by Objectives) | Budgeting tied to specific organizational objectives. |
iv) PERT System (Programme Evaluation Review Technique) | Every activity is evaluated based on its contribution to goals. |
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Summary Table: Core Management Functions and Key Aspects
Function | Key Points |
Planning | Setting objectives, policies, plans, procedures. Systematic planning includes contingency, strategic, and operational plans. |
Decision-Making | Core of planning. Includes steps like problem recognition, evaluation, and implementation. |
Organizing | Structuring roles. Principles: Unity of Command, Span of Control. Delegation emphasized. |
Staffing | Human resource functions: planning, recruitment, selection, placement, promotion, training. |
Directing | Leading and motivating staff. Elements: leadership, motivation, supervision, communication. |
Coordinating | Synchronizing efforts across departments to achieve unity. |
Reporting | Feedback mechanism; tracks progress and ensures accountability. |
Budgeting | Numerical representation of plans; tools include historical, ZBB, MBO, PERT. |
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